Yearly Notifications

SERVICE RELATED COMPLAINTS OR DISPUTES CAN BE DIRECTED TO GOLDFIELD TELEPHONE CO 536 N MAIN ST., GOLDFIELD, IA 50542. PHONE NUMBER (515) 825-3766. A QUALIFIED REPRESENTATIVE WILL BE AWAILABLE TO ASSIST IN THE RESOLUTION OF YOUR COMPLAINT. IF GOLDFIELD TELEPHONE CO. DOES NOT RESOLVE YOUR COMPLAINT, THE SERVICE MAY BE SUBJECT TO STATE REGULATION. YOU MAY REQUEST ASSISTANCE FROM THE IOWA UTILITIES BOARD, 350 MAPLE STREET, DES MOINES, IOWA 50319-0069 (515-281-3839 OR TOLL-FREE (877)565-4450 OR E-MAIL iubcustomer@iub.state.ia.us

ACCORDING TO THE FCC, YOU ARE NOW REQUIRED TO SHOW PROOF OF ID (PICTURE ID) AND MUST BE NAMED ON THE ACCOUNT IN ORDER TO RECEIVE ANY ACCOUNT INFORMATION. IF YOU WOULD LIKE TO MAKE ANY ACCOUNT CHANGES OR MAKE A PAYMENT BY STOPPING INTO THE OFFICE OR OVER THE PHONE, BUT DO NOT HAVE YOUR INVOICE WE WILL NOT BE ABLE TO GIVE OUT ANY INFORMATION IN REGARDS TO THE ACCOUNT.  WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY CAUSE.

A National Do-Not-Call Registry has been established to address unwelcome telemarketing calls.  The registry applies to all telemarketers, with the exception of businesses with whom you have an existing relationship and certain non-profit and political organizations.  Commercial telemarketers are not allowed to call you if your number is listed on the registry. Consumers may register their residential telephone number, including wireless numbers, on the National Do-Not-Call Registry at no cost, either by telephone or via the Internet.  To register by telephone, call 1-888-382-1222.  For TTY, call 1-866-290-4236. You must call from the telephone number you wish to register.  You also may register, or obtain additional information, via the Internet at www.donotcall.gov.  Inclusion of your telephone number on the National Do-Not-Call Registry will be effective three months following your registration. Your number will remain on the registry for five years, at which time you may re-enter your number on the list.  You also can remove your name from the list at any time.

REMINDER: IT IS THE SEASON FOR STORMS & LIGHTNING DAMAGE.  IF YOUR PHONE SERVICE WOULD BE OUT, PLEASE UNPLUG EACH PHONE FOR ABOUT A MINUTE & THEN PLUG BACK IN TO SEE IF THIS BRINGS YOUR SERVICE BACK.  IF IT DOES NOT, THEN PLEASE CALL 825-3190 FOR REPAIR.  THANK YOU