Customer Proprietary Networks Information FAQs

Q. What is CPNI?
A. Customers Proprietary Network Information (CPNI) is information created by virtue of the relationship between the carrier and a customer, including the quantity, technical configuration, type, destination, location, and a amount of use of a customer’s telecommunications services purchased (including specific calls a customer makes and receives) and related local and toll billing information. It does not include information such as one’s name, address or telephone number.

Q. Why does Goldfield Access Network and Goldfield Telephone Company need my consent?
Goldfield Access Network and Goldfield Telephone Company needs to share your CPNI with our affiliates, agents and parent companies in order to better offer and provide you the full range of the Companies communications-related products and services. The Federal Communications Commission requires that we obtain your consent to do so.

Q. If I give my consent, what can Goldfield Access Network and Goldfield Telephone Company do with my information?
With your consent, the Companies will be able to share your CPNI and our affiliates and agents. Sharing such information will enable us to collaborate on how to better serve your telecommunications needs.

Q. Can I change my mind about giving consent?
A customer has the right at any time to withdraw their previously given permission to share CPNI by notifying the companies at 515-825-3766.

Q. How am I affected if I decide not to provide my consent?
The inability to share your CPNI may make it more difficult for Goldfield Access Network and Goldfield Telephone Company to work with our affiliates to offer you new communications-related products and services in the future. However, your decision to disallow the sharing of CPNI will not affect the services that you currently obtain from the companies.